Are you looking for a position where you can make a difference?

If so, then this is the opportunity you have been looking for!

Universal Transportation Systems, LLC. has openings for friendly, reliable, and professional dispatchers to join our growing company!

Who are we?

UTS provides transportation for students, elderly, developmentally disabled clients, and clients of all age ranges to school, work, doctor’s appointments, etc. We primarily service the City of Cincinnati, Warren County, Fairfield, Middletown, Hamilton, Westchester, and Dayton, OH areas. We also help transport students via our yellow bus service for Cincinnati Public Schools. This position is for a Yellow Bus Dispatcher servicing the Cincinnati Public School District.

What do we offer?

• Health, Vision, and Dental Insurance
• Paid Vacation
• CDL Training

DUTIES AND RESPONSIBILITIES:

• Communicates all relevant details of driving assignments to drivers to ensure proper execution.

• Maintains radio contact with all drivers to relay relevant information regarding route changes, road conditions, or other pertinent information.

• Keeps a record of all written communications on file.

• Notates changes on route schedules and daily logs.  
• Reroutes and reschedules any additional trips as required.

• Assigns substitute drivers as needed to mitigate transportation delays and ensure route coverage.
• Escalates unresolved issues to management as appropriate.
• Thrives in a challenging, fast-paced environment.

• Performs all other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High school diploma or general education degree (GED) required; two or more years of yellow bus dispatching/customer service experience strongly preferred; or an equivalent combination of education and experience.

• Language Skills – Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with agencies and customers.

• Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Computer Skills - To perform this job successfully, an individual must be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office.

• Other Qualifications - Willingness to work flexible hours.

COMPETENCIES:

• Attendance – Attendance refers to the consistency that an employee shows in turning up for work and completing their normal work hours.

• Communication – Refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom, and when. Shows tact, diplomacy, and remains calm when dealing with drivers and customers alike.
• Customer Service – Refers to the ability to satisfy the expectations and requirements of students, parents, and school staff. Displays courtesy and sensitivity and responds promptly to service requests. Identifies needs and explains services clearly. Deescalates difficult situations with respect and empathy.

• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.                    

• Professionalism – Presents oneself in a professional manner; Shows respect towards others; Consistently places needs of customers first; Displays honesty and integrity both inside and outside the workplace. Identifies customers’ needs and explains services clearly.

• Organizing – Can manage resources (people, material, support) to accomplish tasks efficiently. Can orchestrate multiple activities at once to achieve a goal. Arranges information and files in a useful manner.